Terms & Conditions
Amy's ceased trading from this website in October 2020. This policy governs customers who placed an order on and up to 22nd October 2020 and website visitors who make contact with Amy after this date.
This website ("the Website") is run by Amy’s ("we" and "us"). We are committed to protecting your privacy. We take seriously the handling and use of your information and abide by the Data Protection Act and General Data Protection Regulation.
This policy explains how we collect, process and hold your personal information if you make a purchase from us, place a custom order, subscribe to our communications or otherwise provide personal information. This policy is governed by English law.
This policy was last updated on 22nd October 2020.
Data Controller
Amy's is the data controller and responsible for the handling of your personal data (referred to as "we" and "us") and this website ("the website"). We can be contacted at help@amysshop.co.uk and by phone on +44 (0)7856 236433.
Third-party links outside our control
This website includes links to other websites. We do not control these third-party websites and are not responsible for their privacy statements. Clicking on links to these websites may allow third parties to collect data about you. We advise you to check the privacy policies of other websites you visit.
The processing of your personal data
We process your information in order to fulfill orders, respond to enquiries and resolve any problems.
The lawful bases we use
We use two lawful bases for processing personal data:
The data we hold and what we do with it
Customers who placed an order
Orders are purchases of items via our website, via email, phone, SMS, WhatsApp communication, social media messaging or in person, resulting in a payment for items or payment of a deposit towards a custom order. Payment may have been taken by card, by PayPal account, bank transfer or cash.
When you purchased through this website your name, address, email address, phone number if given and details of items ordered, were stored securely by our payment provider. We were notified of your purchase and entered your name and order details into our customer database. We do not store addresses or phone numbers. We use your email address for the purposes of confirming the shipment of your order, resolving any queries about your order and fulfilling returns and exchanges. Payment information, including card number, is not accessible by us. Payments completed using PayPal are bound by the PayPal Privacy Policy.
For custom orders of Mr Tango Shoes your first name and order details (including shoe size and/or foot measurements) were emailed to Mr Tango Shoes for the purpose of making and identifying your order.
To send orders to you, we entered your name and address into a secure shipping fulfillment website to generate shipping labels and postage. Once we confirmed that the order had reached you (either by your confirmation or checking the Royal Mail parcel tracking tool), we deleted your information from the shipping website.
From the order information we stored we were able to analyse the data for popular shoe sizes, styles, colours and other product features that informed what new stock we ordered. This information was and is never shared with other parties.
The systems we use
As noted above, your personal data may have been stored in the following places:
The retention of data
We only keep your information as long as necessary:
Your rights
Enewsletter subscribers
You may withdraw your consent to receiving the newsletter and annual sale announcement at any time by (1) clicking the "unsubscribe" link at the bottom of any newsletter message or (2) contacting us at unsubscribe@amysshop.co.uk.
You may also change your preferences for communication by clicking the "update preferences" link at the bottom of any newsletter message. This will take you to a form where you can change the types of emails you receive from us (the enewsletter, annual sale announcements, or both) and alter your name. To change your email address please contact us at help@amysshop.co.uk.
All customers
You may request at any time that we delete your personal data. If you have an outstanding order it must be fulfilled or cancelled before we can delete your data. Please contact us at help@amysshop.co.uk to request that we delete your data or to request to see the information we hold about you.
You have rights under data protection legislation. If you have any complaints in relation to this policy or our activities in regards to your personal data, you should contact your local data supervisory authority. In the UK this is the Information Commissioner’s Office at www.ico.org.uk.
Sharing your information
We do not sell, share or otherwise disclose your information with any third party other than required by law.
Tracking and cookies
Anonymous information is tracked on our website by the Google Analytics service for use in improving our site. Cookies may be placed on your browser if you log in to PayPal during the payment step for an online purchase. Amy's does not use cookies and is not responsible for any used by websites linked to from our website.
This website ("the Website") is run by Amy’s ("we" and "us"). We are committed to protecting your privacy. We take seriously the handling and use of your information and abide by the Data Protection Act and General Data Protection Regulation.
This policy explains how we collect, process and hold your personal information if you make a purchase from us, place a custom order, subscribe to our communications or otherwise provide personal information. This policy is governed by English law.
This policy was last updated on 22nd October 2020.
Data Controller
Amy's is the data controller and responsible for the handling of your personal data (referred to as "we" and "us") and this website ("the website"). We can be contacted at help@amysshop.co.uk and by phone on +44 (0)7856 236433.
Third-party links outside our control
This website includes links to other websites. We do not control these third-party websites and are not responsible for their privacy statements. Clicking on links to these websites may allow third parties to collect data about you. We advise you to check the privacy policies of other websites you visit.
The processing of your personal data
We process your information in order to fulfill orders, respond to enquiries and resolve any problems.
The lawful bases we use
We use two lawful bases for processing personal data:
- Consent - we use this basis to send issues of our enewsletter to its subscribers.
- Contract - we use this basis to fulfill orders and provide estimations for custom orders.
The data we hold and what we do with it
Customers who placed an order
Orders are purchases of items via our website, via email, phone, SMS, WhatsApp communication, social media messaging or in person, resulting in a payment for items or payment of a deposit towards a custom order. Payment may have been taken by card, by PayPal account, bank transfer or cash.
When you purchased through this website your name, address, email address, phone number if given and details of items ordered, were stored securely by our payment provider. We were notified of your purchase and entered your name and order details into our customer database. We do not store addresses or phone numbers. We use your email address for the purposes of confirming the shipment of your order, resolving any queries about your order and fulfilling returns and exchanges. Payment information, including card number, is not accessible by us. Payments completed using PayPal are bound by the PayPal Privacy Policy.
For custom orders of Mr Tango Shoes your first name and order details (including shoe size and/or foot measurements) were emailed to Mr Tango Shoes for the purpose of making and identifying your order.
To send orders to you, we entered your name and address into a secure shipping fulfillment website to generate shipping labels and postage. Once we confirmed that the order had reached you (either by your confirmation or checking the Royal Mail parcel tracking tool), we deleted your information from the shipping website.
From the order information we stored we were able to analyse the data for popular shoe sizes, styles, colours and other product features that informed what new stock we ordered. This information was and is never shared with other parties.
The systems we use
As noted above, your personal data may have been stored in the following places:
- In our customer database. We use a programme provided by a leading platform and hosted securely on servers in Ireland.
- In our payment provider accounts.
- In our shipping fulfillment service.
- In our WhatsApp and social media messaging accounts if you contact us in this way.
- In our email accounts.
The retention of data
We only keep your information as long as necessary:
- We routinely delete information from our customer database as soon as it is no longer relevant. With the closure of Amy's all information is in the process of being deleted.
- Previous subscribers to our enewsletters were stored on our email fulfillment service. We are in the process of deleting this information. If someone unsubscribes or their address is bounced, the email address is flagged by the email service so that communications cannot be sent to it again. We routinely reviewed our enews data and deleted any subscribers who had become inactive (not opened/clicked a newsletter within the past 1 year).
- Our payment providers store data for the lifetime of our accounts and we are not allowed to delete the information. Once all outstanding orders are completed these accounts will be closed and the data handled in accordance with the policies of our payment providers.
- Data entered in our mailing fulfillment service was kept until we confirmed that your order had reached you, and then deleted.
- Communications in our WhatsApp, social media messaging accounts and business email accounts are deleted as soon as they are no longer relevant.
Your rights
Enewsletter subscribers
You may withdraw your consent to receiving the newsletter and annual sale announcement at any time by (1) clicking the "unsubscribe" link at the bottom of any newsletter message or (2) contacting us at unsubscribe@amysshop.co.uk.
You may also change your preferences for communication by clicking the "update preferences" link at the bottom of any newsletter message. This will take you to a form where you can change the types of emails you receive from us (the enewsletter, annual sale announcements, or both) and alter your name. To change your email address please contact us at help@amysshop.co.uk.
All customers
You may request at any time that we delete your personal data. If you have an outstanding order it must be fulfilled or cancelled before we can delete your data. Please contact us at help@amysshop.co.uk to request that we delete your data or to request to see the information we hold about you.
You have rights under data protection legislation. If you have any complaints in relation to this policy or our activities in regards to your personal data, you should contact your local data supervisory authority. In the UK this is the Information Commissioner’s Office at www.ico.org.uk.
Sharing your information
We do not sell, share or otherwise disclose your information with any third party other than required by law.
Tracking and cookies
Anonymous information is tracked on our website by the Google Analytics service for use in improving our site. Cookies may be placed on your browser if you log in to PayPal during the payment step for an online purchase. Amy's does not use cookies and is not responsible for any used by websites linked to from our website.
